Privacy Policy

1. Introduction

Arab Discount ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our discount card service, website, and mobile application.

We value the trust of our fazaa community members and recognize the importance of transparent privacy practices. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, and identification documents.
• Membership Information: Membership type, card number, activation date, expiration date, and usage history.
• Payment Information: Credit card details, billing address, and transaction history.
• Technical Information: IP address, browser type, device information, cookies, and usage data when you access our website or mobile application.
• Communication Information: Records of your interactions with our customer service team, including emails, calls, and messages.
• Preference Information: Your interests, feedback, survey responses, and discount usage patterns.

3. How We Collect Information

We collect information through various channels:

• Directly from you when you apply for membership, create an account, or contact us.
• Automatically through cookies and similar technologies when you use our website or mobile application.
• From our partner establishments when you use your discount card.
• From third-party service providers who assist us in providing and improving our services.

4. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and managing your membership application and account.
• Providing and maintaining our discount card service.
• Processing payments and transactions.
• Sending you membership-related communications, such as renewal notices and updates.
• Personalizing your experience and providing tailored discounts and offers.
• Analyzing usage patterns to improve our services and develop new features.
• Preventing fraud and ensuring the security of our platform.
• Responding to your inquiries and providing customer support.
• Sending marketing communications about promotions and special offers (with your consent).
• Complying with legal obligations and enforcing our terms and conditions.

5. Information Sharing and Disclosure

We may share your information with:

• Partner Establishments: We share limited information with our partners to verify your membership and enable you to receive discounts.
• Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Affiliated Companies: We may share information with our subsidiaries and affiliates to provide and improve our services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The duration of your membership and any post-membership obligations.
• Legal requirements and regulations.
• Potential disputes or legal claims.
• The need for historical record-keeping and analysis.

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to correct inaccurate or incomplete information.
• The right to request deletion of your personal information.
• The right to restrict or object to the processing of your information.
• The right to data portability.
• The right to withdraw consent at any time.
• The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small text files stored on your device that help us provide and improve our services.

You can manage your cookie preferences through your browser settings. However, please note that blocking certain cookies may impact your experience and the functionality of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Arab Discount
Office 1503, Al Moosa Tower 2
Sheikh Zayed Road, Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567